• Can I bring somebody with me?
    • Yes, there is a waiting area where friends or relatives can wait for you, and room for 1 additional person in the room for the appointment.
  • My child is having an examination. Will I be able to stay with him/her during the exam?
    • Patients under the age of 16 must be accompanied by a guardian over the age of 18 who is willing to fill in paperwork and consent to them having the exam.
    • The guardian may be asked to be in the examination room as well.
  • Do you Bulk Bill?
    • Yes, we are a Bulk Billing practice, and do Bulk Bill all Medicare Eligible items.
    • There are some examinations which will incur a private fee, but you will be informed of this at the time of booking.
    • If you are unsure please ask our friendly reception staff.
  • Can I eat and drink?
    • Some exams do require you to fast beforehand, but you will be advised by the receptionist assisting you in booking your appointment.
    • Otherwise, you are allowed to eat and/or drink.
  • Do I have to stop taking medication?
    • Please continue to take prescribed medication and/or painkillers unless you are told otherwise.
    • You will need to remain still during the scan, so anything that can make your experience more comfortable is generally permitted unless advised otherwise.
  • Does my doctor need to see my images?
    • Usually a written report from the radiologist is sufficient.
    • Some doctors such as orthopedic surgeons and chiropractors do need to see the images.
    • We provide free online image access for all referrers.
  • How and when will I get the results of the exam?
    • You can usually pick the results within 24 hours of the examination from your referring doctor.
  • Do I get to take the images with me?
    • Not unless your doctor specifically requires film or disc. Usually the written report from the radiologist is sufficient. 
    • If you are pregnant, we can email you a link to your pregnancy images.
  • How long will my exam take?
    • In most cases the exam will be between 15 and 40 minutes, however the receptionist assisting you will advise if it will take longer than this.
    • It is dependant on the type of exam you are having and the area of the body that is being looked at.
  • How will I feel after the examination?
    • After an injection or biopsy you may be advised to rest for a period of time, but in most cases you will feel fine and be able to resume normal activity immediately.
  • Who will perform the exam?
    • All examinations are performed by our highly qualified registered technologists.
    • A radiologist will be available for certain exams as well, including injections or biopsies.
  • Why do I need to arrive before my actual appointment time?
    • We ask that you arrive prior to your appointment time so that we may check and process your paperwork before the exam and prepare you for the examination.
    • We have strict schedules to adhere to, and need to accommodate the many patients we see every day.
  • Why do you need my previous reports or images?
    • Our technicians and radiologists need to be able to compare current results with any existing records you may have in order to notice any discrepancies or changes between the two
    • Any changes will be reported back to your referring doctor.
  • What clothes should I wear?
    • We recommend that you wear comfortable clothes. However, our technologist will provide you with a gown to change into.
  • Will there be any problems if I have had surgery in which metal has been implanted?
    • Not generally, though, please be sure to notify our technologist of any prior surgeries before your exam.